Active Accountability Process

Objective:

Indefinitely remove the burden of managing cleanliness and sanitation for customers.

What is Active Accountability?

Ownership. What it means for our customers is: Reliable Facility Group personally owns the cleanliness and sanitation process for the interior of the building. We’re the ones actively looking for and dealing with detailed issues.

Here’s how we uniquely implement Active Accountability so that you don’t have to deal with cleaning issues from visitors and staff:

We have a unique 5-layer process beyond the cleaning team members to catch potential issues before they become major complaints.

1. Penny Finder

2. ALL Eyes & Ears Communication

3. High Leadership Involvement

4. The Honest Cards

5. Quarterly Sync

1.  Penny Finder

The Penny Finder is a unique position on our team who’s entire task is to seek and fix detail. They visit on a periodic basis after cleanings have been completed. They walk through with a flashlight to find debris under desks (sometimes pennies), remove dust bunnies, wipe small ledges, move objects to look under and behind them, seek cobwebs, find areas that may have been missed and let crews know, etc. After this, they report feedback and patterns to crews and leadership. This information is used to guide any necessary adjustments.

2. ALL Eyes & Ears Communication

We communicate all feedback to everyone on the team with every photo and every word received from the Penny Finder, Leadership, or Facility. This increases the effectiveness of feedback and reduces the risk of internal miscommunication since everyone has access to the original information. We then require verification from the team of the fix that was implemented.

3. High Leadership Involvement

Even though we see every message, leadership visits and works with each cleaning team multiple times per week. Leadership also personally inspects each location on a periodic basis.

4. The Honest Cards

Every Quarter, we leave a small card on desks asking for quick feedback. This is our way of getting feedback from everyone in your facility so that you don’t have to.

5. Quarterly Sync

Our objective is your satisfaction with the cleanliness of your facility. Every Quarter, we set aside time to visit with you and touch base on the aspects of your service and make any adjustments necessary.

Summary

Active Accountability is our forward leaning approach to caring for your facilities. The aim is to completely remove your cleaning burden, so that you can focus on more profitable aspects of your business and rest after your day is done. You shouldn’t have to wonder if full work is getting completed. You shouldn’t have to have staff out after hours checking in on cleaning crews. You should be free to do what you do best and rest after that. We’ll take it from there.